The Devils Z

Copywright / Privacy / Warranty/ Product Returns Policies :

Please read all terms and conditions. By ordering from The Devils Z, you agree to all stated terms and conditions!

 

We are committed to maintaining your privacy:

To demonstrate our commitment to your privacy, The Devils Z has developed a Privacy Policy to engender trust and confidence in our site and the Internet by encouraging full disclosure and informed consent. This statement discloses the privacy practices for the The Devils Z Web site.

Your IP Address:

An Internet Protocol (IP) address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page from our site, our servers log the user's current IP address. We use your IP address to help diagnose problems with our servers and to administer our Web site. We do not link IP addresses to anything personally identifiable. This means that a user session will be tracked, but the user will be anonymous.

Your Account:

When you set up an account with The Devils Z, we will ask you for information about your vehicles, how to contact you, your preferred method of payment and your preferred shipping address. If necessary, we use your contact information to reach you for help processing an order you have placed.

Other Information We Collect:

When you purchase a product we ask you for information such as name, address, and credit card information. We Store and use this information so we can process your order. If necessary, we might use this information to contact you for help processing your order. Whenever you send us personal correspondence, such as e-mail or letters, or if other users or third parties send us correspondence about your activities or postings on the site, we may collect and Store such information. In order to monitor our customer service to serve you better, we also collect and Store your online interaction. From time to time, The Devils Z holds contests and sweepstakes. We will collect and Store all information relating to such contests and sweepstakes.

Personal Information:

Personal information includes your name, e-mail address, mailing address, method of payment information and other data that identifies you as an individual. Your personal information is used by The Devils Z, our suppliers and shippers in order to process and ship your orders. The Devils Z does not currently sell, trade, rent or release your personal information to third parties, but reserves the right to do so in the future.

Aggregate Information:

The Devils Z occasionally shares aggregate data about customers, traffic patterns, sales, and other site information with partners, vendors, and other reputable third parties. This data, however, does not contain any personally identifying information. For example, we don't disclose that you purchased a specific product, but we might share statistics on how many customers have purchased a specific product.

Legal Issues:

The Devils Z discloses personal information when required by law or in the good-faith belief that such action is necessary to: conform to the edicts of the law or comply with a legal process served on The Devils Z or its site; protect and defend the rights or property of The Devils Z, the site, or the users of The Devils Z; and act under exigent circumstances to protect the personal safety of users of The Devils Z, its site, or the public.

Other Sites' Policies:

You might choose to leave our site via links to other sites, including those of advertisers. The Devils Z is not responsible for the privacy policies or the content on those sites, nor is it responsible for the cookies those sites might deposit on your hard drive.

Credit Card Security:

Shopping on the Internet is incredibly safe.At The Devils Z, we ensure that it's safe by transferring all of your personal information, including your name, address and credit card, over a Secure Socket Layer (SSL) line. This ensures that your information is encrypted and cannot be read by others as it travels over the Internet. The secure mode begins when you initiate your order. You will know you're in secure mode when the tiny padlock icon, located at the bottom of your browser, appears as "locked." You also can verify you are in secure mode by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." After the information reaches The Devils Z, it is Stored on a secure server, which means it resides behind a firewall and cannot be accessed from outside the company. At that point, your information can only be accessed by employees to process your orders. All such employees sign a privacy/security policy, which provides legal confidentiality protection for our customers. Violations of this policy results in disciplinary actions, including the possibility of termination, criminal prosecution and civil action.

 
Warranty:

All products carry the manufacturer's warranty, which varies on a per-product basis. Please be sure to ask us if you have any questions about a specific manufacturer’s warranty before you make a purchase.

The Devils Z makes no claim of accountability after a product has been received by the ordering party. The customer assumes all costs associated with the warranty of a given product including any applicable labor for removal and/or replacement of that item(s), diagnosis of a problem that may be related to that item(s) and all shipping costs.

The Devils Z, at its sole discretion, may choose to either repair or replace any product returned within the warranty. If neither repair nor replacement is possible, The Devils Z will, at its sole discretion, provide a refund, company credit, or replace the item with an item of equal or greater present market value.

Returns:

All returns must be within 30 days of the date of invoice. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. All returns are subject to a 25% restocking fee.

There are no returns on used parts, closeouts, or special order items. Special order items include, but are not limited to: Wheels, Body Kits, and any JDM (Japanese Domestic Market) item. All returns must arrive at the The Devils Z office as listed below within 30 days of the date of your original invoice.

Make sure to insure the product when you ship it back to the The Devils Z. If we receive an item that was damaged, or your package is lost by the Courier, you will receive no credit from The Devils Z and you must take up the damage claim with the Courier. You assume all responsibility associated with processing an insurance claim with the Courier you select.

All returns must have an RA (Returned Authorization) number on them or we will refuse the shipment! To get an RA number, call our Returns Dept at 302-562-5634.

Your return is shipped as follows:
The Devils Z
RA # xxxxx (provided by us)
2 Manston Manor Bear De 19701

Damaged Shipments:

Any shipment shipped via UPS, Fedex, or U.S. Postal Service that is damaged while in transit, must be reported back to The Devils Z within 7 days after delivery date. Failure to do so will result in your claim being denied. NO EXCEPTIONS!

Any shipment shipped via Overnite, Yellow Freight, or any other freight service must inspected BEFORE signing for shipment. If shipment is signed for before accepting the shipment and shipment is damaged will result in your claim being denied. NO EXCEPTIONS!

Special Orders:

Any item that is special order may require a deposit or full payment in advance at the time the order is placed. The deposit or full payment is non refundable under any condition or circumstance.

Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. The Devils Z will not be held responsible for delays from manufacturers, transportation / shipping companies, or product being held at Customs.

Credit Policies:

Credit will be issued within one week (5 business days) of receiving a returned part back at The Devils Z. As different credit card companies require varying amounts of time to apply said credit, The Devils Z cannot estimate any additional time required for that credit to appear on any individuals credit card.

There are no returns or credits on items used or installed by the customer or items that are physically damaged. If you receive an item that is physically damaged when you receive it then you must contact us within 48 hours of receipt. Do not send a physically damaged item back to The Devils Z unless we instruct you to do so! Simply contact us so that we may assist you in handling a damage claim with the carrier (UPS, FedEx, etc.).

Payment Policies:

Credit Card: We currently accept Visa, MasterCard, Discover, and American Express.

Prepay: Pay only cost of products plus shipping and insurance. Please allow up to 10 business days for personal checks to clear after we receive it here. If you want to avoid waiting, please send a verifiable cashier's check or money order.

COD: Sorry, no COD unless you prepay the shipping costs or are a previous customer. To pay for a COD you must have a cashier’s check or money order ready when your package arrives, made payable to The Devils Z. Sorry but no personal checks, company checks, or cash is accepted. COD costs are $7.00 for a UPS COD Tag per box or $10.00 for a FedEx COD Tag per box. No COD on Special Orders unless specific arrangements have been made with The Devils Z before we finalized your order.

Bank Wire Transfer: We will add $20 to your total to cover the associated costs of The Devils Z receiving a wire transfer. We will send you all of our banking details so that you may make the transfer from your bank to our bank. If you need specific details on how to make a wire transfer we will be happy to provide them.

 

Cancellation Policy:

All cancellations requested prior to shipping are subject to a 5% cancellation fee. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policies will apply if you return the part(s) or refuse the shipment(s). You also cannot cancel an order that is noted as a "Special Order".

The following exceptions apply. If you meet one or more of the following exceptions we will not charge you a cancellation fee.

The products ordered are to be shipped ground, they have not shipped yet.

 

The products ordered are to be shipped expedited (air shipping), they have not shipped yet.

 

You were advised from The Devils Z that we will be unable to ship the products within the timeframe specified in options 1 or 2 even though the timeframe has not passed yet.

You were notified from The Devils Z that the price on the product changed after you placed your order and you wish to cancel the order rather than pay the price increase.

You wish to substitute the parts on the order for parts of equal or greater value.

You wish us to keep a credit on file for you that you can apply to an order in the future.

International Orders: Any customer located outside the USA (defined as the 50 states) may not cancel their order after we have received payment, partial or full. If you do cancel you will receive no refund. International orders require us to order all your parts in specifically for you. We then collect all your parts here until your entire order is ready for shipment. Because of the extra time and effort required to fill an international order we do not allow any refunds. However, if you want to change one item for a different item, that is allowed if the original item is not a special order, wheels, or a body part. Please note that if we paid to ship the original item to The Devils Z that you will be responsible for the shipping cost of that item to The Devils Z. You will also be responsible for the shipping cost of the new item you want to order to get the item from the manufacturer to The Devils Z.

Wholesale / Dealers: Any order your company cancels will be credited to your account as company credit. We do not offer credit to your credit card or a check refund.

Shipping to Canada and Mexico:

When we ship to you in Canada or Mexico, you will incur fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company will bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.

Shipping outside North America:

Please e-mail info@thedevilsz.com with your potential order, your complete address, and any questions you have. We are happy to assist you in getting parts to your door. We ship all parts on our website anywhere in the world!

The Devils Z is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.

Use of products we sell:

Most of the items sold through The Devils Z are for racing and off-road use only and should never be used on public streets or highways. Please check your local, state, & federal laws regarding such use.

The Devils Z is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.

All products sold by The Devils Z are intended solely for use on USA-specification vehicles, unless specifically noted on a particular product. We make no guarantee that any parts we sell will fit or work on a non-USA specification vehicle.

The Devils Z makes no guarantee a part we sell will fit with any other aftermarket parts you have obtained from us or any other source. Modifying your vehicle sometimes requires unforeseen work that will cost you extra time and money, as well as inconvenience you. If you are not prepared for this please do not modify your vehicle.

Accounting Policy:

There will be a $25.00 fee on all returned checks, per incident. All lawsuit expenses towards collecting bad debts are the buyer's responsibility.

There is an additional $25.00 fee that our bank imposes on us for every returned check, so each returned check to The Devils Z will cost you $50.00 extra.

We will absolutely pursue all collections to the fullest extent of the law!

Shipping Policy:

If you are using your credit card, please note that The Devils Z can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To speed up the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to “add an alternate shipping address to the notes section” of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we can not verify. This is for your protection as a credit card holder!

Typographical Errors:

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from the supplier or manufacturer. The Devils Z reserves the right to refuse or cancel any order placed for product listed at the incorrect price. The Devils Z reserves the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, The Devils Z shall immediately issue a credit to your credit card account in the amount of the charge and you will be given the option to purchase the item at the correct price or cancel it.

Labor Fees Incurred:

You agree to hold The Devils Z harmless for any and all labor incurred involving the installation, repair or maintenance of any item purchased from The Devils Z. The Devils Z is not responsible for any damaged parts or additional labor necessary to repair a vehicle resulting from items purchased from The Devils Z.

Other Legal Policies:

We reserve the right to notify you of other stipulations at a later time. Other conditions may apply as necessary.

By ordering from The Devils Z over the phone, e-mail, standard mail, fax, Instant Messenger, or by our online catalog / website, you are agreeing to and accepting all of the terms and conditions stated above.

Copyright info:

Materials available at www.thedevilsz.com are protected by the copyright laws of the United States and other countries.

By visiting www.thedevilsz.com you agree to the following terms of use:

You may retrieve the contents of The Devils Z.com for informational purposes only.

You may save a local copy or send it to your printer for your own personal use or in order to inform authorized and potential users about the services The Devils Z provides. You may not charge for such use.

You must include the copyright notice in any copy that you make.

You may not modify the information found at The Devils Z.com without written permission from The Devils Z.

You must obtain written permission before placing a link in your website to any portion of www.thedevilsz.com, including graphics.

Notice of Trademarks:

The Devils Z and the The Devils Z logo are registered trademarks of The Devils Z.



How to Contact Us :

We're interested in your comments about our privacy policy. You can send general comments about it to info@thedevilsz.com.

Your Consent :

By using this Web site, you are consenting to the collection, storage, and dissemination of data as described above. We will post any changes to our privacy policy on this page so you can readily review our most current policy. The Devils Z also reserves the right to e-mail you regarding changes to our Privacy Policy or any other matters The Devils Z thinks is necessary for the administration of the site.

 

 

If you have any questions, please feel free to call or email us.

Thank You,
Dee Ridgeway